About this privacy statement
The ATCO Gas Australia website is owned and operated by ATCO Gas Australia Pty Ltd (ACN 089 531 975) under the domain name www.atcogas.com.au
This Privacy Statement applies to the ATCO Gas Australia website. It explains how your personal information will be treated as you access and interact with the ATCO Gas Australia website.
Information collected
What information does ATCO Gas Australia collect?
ATCO Gas Australia collects your personal information when it is relevant to one or more of our activities, or when you provide it to use.
We collect personal information about you that is necessary to perform our functions and activities. If you do not provide this information, we may not be able to deal with you, or provide you with a product or service.
We may collect your personal information to: verify your identity; assist you to use our services; provide the services you require; administer and manage those services; offer new services to you; and maintain our relationship with you.
What information is collected when you visit this website?
When you visit the ATCO Gas Australia website, ATCO Gas Australia makes a record of and logs the following information:
- the IP address as given by the user’s ISP (for example, bigpond), proxy server or firewall;
- the user’s top level domain name (for example, .com, .gov, .au, .uk);
- the date and time of the visit to the site;
- the pages accessed and any documents downloaded; and
- the type of browser used.
Usually, this information is aggregated, so that it cannot be used to personally identify or contact the user. Aggregate information allows ATCO Gas Australia to monitor general trends in website usage – for example, the most popular time for users to access the website.
Third party websites
The ATCO Gas Australia website also contains links to the websites of third party providers of goods and services (Third Party websites). If you have accessed Third Party websites through the ATCO Gas Australia website and if those third parties collect information about you, ATCO Gas Australia may also collect or have access to that information as part of our arrangements with those third parties.
Third party websites should contain their own privacy statements, and those third parties are responsible for their own privacy practices.
Use and Disclosure of Information
ATCO Gas Australia may disclose under confidentiality agreements some aspects of your personal information to other organisations. These organisations may carry out our customer enquiries; mailing operations; billing functions; information technology services; marketing services; and website usage analysis.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law, courts, government agencies, law enforcement bodies, and other regulatory bodies. ATCO Gas Australia may also disclose personal information to its related corporate entities.
We will not sell or disclose your personal information to spammers or direct marketing operators.
Cookies
The ATCO Gas Australia website may use 'cookies'. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our web sites may place on your computer. Usually, cookies are used as a means for the ATCO Gas Australia website to remember your preferences. As such, cookies are designed to improve your experience of the ATCO Gas Australia website.
In some cases, cookies may collect and store personal information about you. ATCO Gas Australia extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our web sites or take advantage of the improved web site experience that cookies offer.
Security of information
ATCO Gas Australia takes reasonable steps to preserve the security of cookie and personal information. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, although ATCO Gas Australia strives to protect such information, ATCO Gas Australia cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
Accuracy of your information
ATCO Gas Australia takes all reasonable precautions to ensure that the personal information it collects, uses and discloses is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That's why ATCO Gas Australia recommends that you:
- let us know if there are any errors in your personal information; and
- keep us up-to-date with changes to your personal information such as your name or address.
Accessing your personal information
If you would like to access your personal information, you will need to put your request in writing for, security reasons, and send it by mail to:
IT Manager
ATCO ITEK
GPO Box 2030
Perth WA 6846
Contacting ATCO Gas Australia
If you have any questions about your rights or obligations, you can call ATCO Gas Australia 08 6218 1700. Alternatively, you can contact the Privacy Commissioner by calling 1300 363 992, the Economic Regulation Authority on 08 9213 1900 or the Energy Safety division of the Department for Consumer and Employment Protection on 08 9422 5200.
Acceptance and changes to Privacy Statement
Your use of the ATCO Gas Australia website indicates your acceptance of this Privacy Statement and the Terms of Use for this website.
This is the current Privacy Statement. It replaces any other Privacy Statement for the ATCO Gas Australia website published on the ATCO Gas Australia website to date. ATCO Gas Australia may at any time vary the Privacy Statement by publishing the varied Privacy Statement on the ATCO Gas Australia website. You accept that by doing this, ATCO Gas Australia has provided you with sufficient notice of the variation.